Terms & Conditions Kingsway Cycles

Making your Payment

We accept all major credit/debit cards – with the exception of American Express. Cheques should be made payable to Kingsway Cycles - you can find our address on the Contact Us page. Please allow 5 - 7 working days for the cheque to clear before goods will be despatched. We also accept postal orders and cash via secure recorded delivery.

How to Contact Us

A full set of contact details is included on our Contact Us Page including a simple form for you to use to email us.

Shipping and Handling

WE DELIVER TO ANYWHERE IN THE UK INCLUDING NORTHERN IRELAND. All orders are normally received within 7 working days. Depending on the size, they may be despatched by either Royal Mail or Citylink. Carriage costs are automatically calculated by the shopping system. If you want to know carriage charges for any individual item or selection of items, simply add them to your basket, select your delivery region, re-calculate your basket and the carriage (P&P) will be displayed. Carriage costs vary according the items you select. When the couriers deliver your goods, they will require you to sign for them. If neither you, nor your representative are able to receive the goods, the courier will leave a card to advise they will attempt delivery again the next working day. Please note only two attempts at delivery will be made by Citylink and thereafter an £8.00 additional delivery charge will be levied. This can be avoided if you phone Citylink to arrange delivery or collect from the depot.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. Paying by the Secure Server is exactly that... Secure! If you do not wish to pay by the secure server, please call us on 01223 355852 between the hours of 8am to 5pm Monday to Friday and 6am-12 noon Saturday where we will take your order over the phone. Doing so your card details will only be kept while payment is processed and destroyed immediately afterwards. Please note we only dispatch orders to the registered billing address for the card. Failure to supply us with the correct name and address will result in you order being stopped.

VAT

All prices quoted on this website include VAT at the UK rate of 20%

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

If your item is not in stock we will back order it for you and let you know. You will always be emailed the option to cancel your order if you would rather not wait.

If you wish to complain.

We aim to give our customers total satisfaction but in the unlikely event that you should feel you need to complain, please contact the store either by telephone on 01223 355852 or by mail (contact details as per our Contact Us page).

Returns

We will accept the return of any item within 7 working days after delivery. The customer is responsible for the safe return of the item and for all the delivery charges involved with the transaction. You must additionally contact us to inform us of your decision to return your order prior to sending it to us. The above is consistent with the Department of Trade and Industry's distance selling regulations. Please note we stress that the goods MUST be packed to the same standard it was received to avoid damage to the product. Goods must be returned in a re-saleable, unused condition and with the original packaging intact to qualify for a full refund of the purchase price of the goods.